Emotional Intelligence

Emotional Intelligence is a useful concept developed by Goleman (1996). The pillars it builds upon are:

1. Self-awareness - The ability to recognise and understand your moods, emotions and drives, as well as their effect on others
2. Self-regulation - The ability to control or redirect impulses and moods, a propensity to suspend judgement, to think before acting
3. Motivation - A passion to work for reasons that go beyond money or status, a propensity to pusue goals with energy and enthusiasm
4. Empathy - Ability in managing meaningful relationships and building networks, skill in treating people according to their emotional reactions
5. Social Skills - Proficiency in managing relationships and building networks, an ability to find common ground and support

The greatest benefit I have drawn from this theory is being aware of my need to manage my behaviour despite my emotions. I may feel bored and frustrated in a meeting but it is important that my body language and participation does not reflect that. I may have had a bad weekend but come monday morning I am employed to manage those emotions and do my jobs as if it was any other day. It is also helpful to understand the behaviour of others.