Coaching

The Will-Skill matrix helps a manager identify the level of will and skill of the employee they are managing. This in turn can help the manager determine the approach required to manage them.

Coaching is the an approach that can be used to help someone through a specific problem or to achieve a specific goal. Coaching should begin with the principle of contracting - agreeing the parameters and purpose of your relationship with the person you are coaching.

A framework for contracting: TREAT

T - Thank them for their time

O - Outline the reasons for the meeting

E - Explain what you would like to achieve

A - Aim for agreement

T - Thank them

On the basis of your contract the coaching relationship can be based on the following principles:

GROW

Goal - What specifically do you want to achieve?

Reality - What is the reality of the situation as it stands? Where are the gaps between where you are now and what you to want to acheive?

Options - What are the options open to you in terms of closing the gaps?

Will or "Wrap-up" - Do we have a plan of action to enable you to acheive what you want? Agree SMART objectives and check the motivation and capaiblity.